Discuss additional work - and settle...

Additional work

Oops, extra work. That's usually not very pleasant news to break. Because the client suddenly has to pay more than originally intended, so it always goes without a hitch.

Mijke talks about three moments when it is best to wash the extra work pig.

Common sense is not yet common practice

David Maister

This video is based on a chapter from our book Client Wanted – Acquiring as part of your job.

If you wish to use it, we would greatly appreciate attribution.

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