What do you do when you sense something is wrong?
Naming What Is!
Sometimes a conversation doesn't go well. Something's wrong. Often you don't even know exactly what, but there's a problem somewhere.
The pitfall is that you wait a while before discussing it…
You can recognize a true professional by his worst day.
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This video is based on a chapter from our book *Client Satisfied – From Subject Matter Expert to Advisory Partner*.
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